FAQ
Our frequently asked questions. Find out about our shops, refund policies and donations.
Where is your furniture made?
We work directly with trusted manufacturers around the world to ensure the highest quality craftsmanship, materials, and value — without traditional retail markups.
How do you keep prices so affordable?
By cutting out middlemen, showrooms, and costly retail overhead, we’re able to offer premium furniture directly to you at honest, transparent prices.
What materials do you use?
Each piece is crafted from carefully selected materials chosen for durability, comfort, and timeless appeal — including solid wood, premium textiles, high-density foam, and powder-coated steel.
How long does delivery take?
Delivery times vary by location and item availability, but most in-stock pieces ship within 1–3 weeks. You’ll receive tracking information once your order is on its way.
Do you offer assembly services?
Many of our pieces are designed for easy assembly with simple instructions. For larger items, we offer optional in-home delivery and assembly services at checkout in select regions.
What is your return policy?
We want you to love your purchase. If you’re not fully satisfied, most items can be returned within 30 days of delivery, provided they’re in original condition and packaging.
What if my order arrives damaged?
In the rare case your item arrives damaged or defective, contact us within 48 hours of delivery — our team will make it right with a replacement or repair at no cost.
How can I check stock or lead times before ordering?
Each product page lists current availability and estimated delivery time. For special inquiries, you can reach out to our customer service team directly.
Do you offer warranties?
Yes — all furniture pieces come with a limited warranty covering manufacturing defects. Specific warranty details are listed per product.
Can I see your products in person?
Yes! We have a showroom space where you can experience our furniture first-hand. Contact us to schedule a visit or learn more about upcoming display locations.
How should I care for my furniture?
We recommend regular dusting, using mild cleansers when needed, and avoiding direct sunlight or harsh chemicals to maintain your piece’s finish and longevity.
Do you offer custom or bulk orders?
For designers, developers, or large projects, we offer trade and volume pricing. Contact our team for details and quotes.